Now that your business has made the decision to purchase or lease a new multifunction device from LaserCycle USA, you’ll want to make sure you can keep it running consistently and well.
At LaserCycle USA, we service and maintain multifunction devices from all leading manufacturers, including Brother, Canon, Dell, Epson, HP, IBM, Kodak, Konica Minolta, Lexmark, Minolta QMS, Oki, Panasonic, Ricoh, Samsung, Sharp and Xerox.
But perhaps most importantly, our technicians have been with us a long time and have some of the best CBC (copies between calls) ratings in the industry. This means that LaserCycle USA technicians make fewer service calls overall to fix equipment. When we do have to make a call, we spend a lot of time making sure the machine is running right before we leave.
Contrast this with other companies, who may be more concerned with the number of service calls their techs are making, rather than ensuring the equipment is running correctly. This creates a vicious cycle – if a machine is not properly serviced it will need servicing more quickly, creating more work for already overwhelmed technicians.
LaserCycle USA’s technicians also have quick access to an extensive range of parts. Some companies have a parts budget for their techs and then cut them off from getting needed parts if they go over it. This causes a deferred maintenance situation and creates more calls for the tech. Since they are rated on calls, it may look like these techs are doing a lot of work when in reality all they are doing is causing their customers a lot of frustration.
Our philosophy is different at LaserCycle USA. We consider how effectively particular parts are working in our multifunction devices. If our tech thinks a part is needed, it is put in. The effectiveness is measured based on how long the machine goes between service calls — either CBC, or CPV (copies between visits).
We believe this is a more realistic approach to service, and it goes far in eliminating our customers’ pain points. Our proactive approach means your business can count on the reliability and responsiveness of LaserCycle USA’s techs.
For help in getting your multifunction device serviced, or in selecting the right multifunction device, contact LaserCycle to schedule a free, no-obligation consultation.